It is an electronic service that allows beneficiaries to submit technical support requests to solve any problem they face on the electronic portal, as it has become easy for the user to submit a technical support request and follow up on their requests in the easiest way, and the user can send a comment to the technical support team, and not only that, but the user can reopen the ticket again after it was closed by the technical support team, in the event that the problem was not solved correctly. This application also helped in evaluating and improving applications and the performance of technical support employees and evaluating the technical support service provided to beneficiaries, as the applicant can evaluate the technical support ticket after the technical support team has completed work on it.