The Eastern Province Municipality, represented by the General Administration of Geographic Information Systems, has developed an integrated geographic information system (Enterprise GIS Solution) according to the concept of smart geographic information systems (Smart GIS) and integrated it with the business sequencing system and linked it to real-time applications to implement work according to the concept of electronic services and transactions, so that it enables the citizen to submit a request for municipal services and follow up on the procedures carried out on them at any time and from anywhere and know the time taken to complete the transaction with each party in addition to the notes if any.

Since successful geographic information systems depend for their continuity and ensuring their success on the existence of projects to operate, maintain and update them in line with the continuous development in software development to meet future requirements and in line with the needs of beneficiaries of the geographic information system and develop its performance level and storage capacity.
Therefore, the Eastern Province Secretariat sought through this project “Operation and Maintenance of Geographic Information Systems for the Eastern Province Secretariat for the years 1444 AH – 1447 AH” to update and develop the current geographic information system in line with the latest versions of geographic information systems software so that the system keeps pace with the latest versions and technologies of software and develop new applications according to the smart geographic information system methodology and artificial intelligence technologies in a way that facilitates procedures and shortens the time required to complete transactions and daily tasks, which is reflected in raising the efficiency and accuracy of the service provision system and the speed and ease of communication and interaction between the Secretariat and citizens.